Help Center
Short step-by-step guides for every part of Meus Bordados, from your first sign-in to a file ready for the machine. Search for a topic or pick one below.
No topics found. Try another word or message support on WhatsApp.
Getting started
4 topics
- Create an account and start the free trialHow to create your Meus Bordados account, what the sign-up form asks for and how the 7-day free trial works, with no credit card.
- Sign in and reset your passwordHow to sign in to the Meus Bordados dashboard, stay signed in, sign out and create a new password if you forgot yours.
- A tour of the dashboardWhat each menu item in Meus Bordados is for and what the Home screen shows: trial, storage used, orders and bills.
- My account: details, language, currency and passwordHow to change your name, email, WhatsApp, dashboard language, business management currency and password in Meus Bordados.
Embroidery editor
10 topics
- The embroidery editor: first stepsHow to open the Meus Bordados editor, get to know the screen, start a new design, open a file and undo or redo.
- Text and fontsHow to type names in the editor, choose the font (library, computer or TTF/OTF file), change height, width and spacing, and insert symbols.
- Drawing toolsWhat each editor tool is for: select, pan, reshape nodes, open and closed shapes, columns, rectangle, ellipse and angles.
- Stitch types and settingsSatin, tatami, running stitch, zigzag and E-stitch: when to use each one, and what density, underlay, ties and pull compensation do.
- Colors and stitching orderHow to change each object’s thread color, pick another color, reorder the stitching sequence, duplicate, group and simulate the stitching in the editor.
- Size, position and hoopHow to set the size in millimeters, rotate, mirror, align and check that the design fits your machine’s hoop, including your own custom hoops.
- Turn an image into embroideryHow to upload or paste an image in the editor, trace over it, or use Instant digitizing to create the stitch areas automatically.
- Save and export (DST, PES, JEF)The difference between Save to server, Save (.bordado) and Export DST, PES or JEF, and how to get the file to your embroidery machine.
- DST, PES, JEF and .bordado formatsWhat each format stores, which machines read DST, PES and JEF, what a .bordado file is and how to convert from one format to another.
- Viewer: see in 3D and convert filesHow to open a DST, PES or JEF in the viewer, see size, stitches, colors and thread used, simulate the stitching and save in another format.
Designs and files
4 topics
- Ready-made designs and categoriesHow to find ready-made designs by name and category, choose the size, download them and use them in the editor together with a name.
- Upload my own designs in several sizesHow to upload your own designs to My designs, with several sizes of the same design, a category, a thumbnail and stitch and color counts.
- My files (saved designs)Where the designs saved from the editor are kept, how to open, download, rename and delete them, and how to continue on another computer.
- Storage space (quota)How much space your account has, what counts toward the quota (your own designs and saved files) and what to do when space is running out.
My business and website
5 topics
- Financial dashboardHow to read the Meus Bordados financial dashboard: money in, money out, profit for the period, overdue bills, the next 30 days and a 12-month chart.
- Orders (order board)How to create orders, track them from quote to delivery on the board, record deposit and balance, and link the order to a client and a saved design.
- ClientsHow to add clients, see their order and payment history, message them on WhatsApp and remember their birthdays.
- Accounts receivable and payableHow to enter money to receive and bills to pay, repeat them monthly, mark them as received or paid, filter overdue ones and see the month’s totals.
- My website: your shop’s pageHow to build and publish your shop’s website in Meus Bordados: address, colors, WhatsApp, services, photos and text to show up on Google.
Subscription and billing
2 topics
- Plans and paymentHow to choose a plan, pay in US dollars (USD) or Brazilian reais (BRL) through Stripe, use a coupon and when access is unlocked.
- Card, invoices, cancel and resumeHow to change your card, view and pay invoices, cancel your Meus Bordados subscription and keep subscribing before the period ends.
Support
2 topics
Administration
Administration team only
- Administration: overviewHow to reach the Meus Bordados administration area and what the Overview shows: users, trials, subscribers, revenue and payments.
- Users, access and quotaHow to search users, extend the trial, grant access until a date, change the storage quota and make someone an administrator.
- Plans and pricesHow to create and edit plans, BRL and USD prices, English and Spanish text, featured plan and order, and how this reaches Stripe and the website.
- Invoices, one-off invoices and alertsHow to track charges, create a one-off invoice through Stripe, resend or void it, and handle refunds, disputes and fraud warnings.
- Library designs and categoriesHow to add ready-made designs with several sizes, enable and disable them, and organize the categories shown in the dashboard and the editor.
- Font libraryHow to upload several TTF and OTF fonts at once to the library, check their names, categorize, disable them and track downloads.
- Customer suggestionsHow to read the suggestions sent by customers, filter by topic, mark them as read and delete them.
- SettingsFree trial days, default storage quota, support WhatsApp, URLs and Stripe keys in the administration settings.
- System errorsHow to use the System errors screen in administration to find failures, including a specific customer’s, and how long records are kept.