My account: details, language, currency and password

Q: It says "The current password is incorrect".

The password typed in Current password is wrong. If you don’t remember it, sign out and use Forgot password on the sign-in screen.

In My account (under Account in the menu) you change your sign-up details, the language, the currency used in the business tools and your password.

Change details, language and currency

Open My account.
In the Details box, edit Name, Email and WhatsApp.
Under Language, choose Português, English or Español. The dashboard, editor and viewer switch to that language.
Under Business management currency, choose the currency for your amounts (real, US dollar, euro, Mexican, Argentine, Colombian or Chilean peso, Peruvian sol or pound sterling).
Click Save details.

Heads up: The business management currency only changes how amounts are shown in orders, clients, bills and the financial dashboard. It doesn’t convert amounts already entered and doesn’t change your subscription currency.

Change your password

In the Password box, enter your Current password.
Enter a New password (at least 8 characters) and repeat it in Confirm new password.
Click Change password.

Switch language quickly

The PT · EN · ES selector at the bottom of the side menu switches the language right away. To save the language to your account (so it applies on other computers too), also choose it in My account.

Common problems

I changed my email and can’t sign in.

After saving, the new email is your sign-in email. Use the new email with the same password.

It says "The current password is incorrect".

The password typed in Current password is wrong. If you don’t remember it, sign out and use Forgot password on the sign-in screen.

I want to delete my account.

There’s no delete button in the dashboard. Ask support on WhatsApp, from the account’s email or phone number.